Not to worry if you don’t have final guest numbers for your event yet. Once your booking is secured with a 15% holding deposit, we can add items to/change the order as you require. We do recommend reserving the maximum amount of each item that you may require, so that we do not run into any stock shortages further down the track.

We will contact you approx. 3 weeks out from your event to make any last changes to your hire, and to prepare the final invoice.

The bond on each order is calculated based on the size of your order. Following return of the items to our warehouse, the order will be inspected, washed and counted. 

Once we have the final count, we will provide you with a credit note for the remainder of your bond, as well as an invoice which will show deductions from the credit note for any missing/broken items. 

Following this, we allow a 1-week window for you or a member from your team to return any missing items which have been located, and we will remove the replacement charge for that item. We will then need you to provide us with your bank account details, so that our accounts team can process your refund.

Please note patience is required with your bond refund. Our team will do our best to get your bond back to you as soon as possible, however, during peak wedding/event season we allow up to 1 month for this process.

Our team will ensure that the items are safely transported and delivered to the address provided during the ordering process. In the event that no one is available to accept the delivery, or we are unable to reach your on the day contact, the items will be left in a safe location at the delivery address.

Following your event, we kindly request that all furniture items be packed and stacked for collection. Our team will return to collect the items from the same drop-off point. Please ensure that the items are ready for collection on the designated collection day for a smooth return process.